1. Made to order
A made-to-order jewel is a jewel that is not physically available in our gallery and will therefore be made upon your request.
The waiting time for it to ship, may be up to 8 weeks.
2. Withdrawal
You have 48 hours from the moment you have placed your order to change your mind and have a full refund - shipping costs included.
Contact us at this link to let us know.
After 48 hours you will not be entitled to a refund. Nugae galleria will withhold 100% of the amount you paid.
3. Mixed carts
When you place an order of both ready to ship jewelry and made to order, you will have what we call a mixed cart.
Shipment of the available jewelry may be delayed until your made to order jewelry will be ready to ship.
To ensure a faster delivery of your in-stock jewelry, we recommend making two separate orders- one for your made-to-order jewelry and one for your ready-to-ship ones.
4. Returns and refunds for made to order jewelry
Made to order jewelry is considered a Final Sale, meaning these jewels are not eligible for returns and refunds nor exchanges.
Since the order was especially made upon your request, there will not be any refund.
Nugae galleria will withhold the entire amount you paid.
Customs duties will not be refunded nor covered.
In case of damaged jewelry upon delivery, please see paragraph 3.2 damaged items upon delivery in the Shipping and Return Policy
5. Exceptions
If, for any reason, we cannot ship your jewelry within the timeframe of 8 weeks as stated, you will be entitled to withdraw from your purchase and to ask for a full refund (100%) of the amount paid